FAQS

Shipping policy

Standard Shipping: Ground Orders received by 3:00 pm (PST), Monday-Friday, will ship within 2 days in most cases. Orders are not shipped over the weekend or on holidays.

1 Day and 2 Day Shipping: Orders placed with expedited shipping before 12:00 pm (PST) will be shipped on the same business day. Orders are not shipped over the weekend or on holidays.  

In the event of an expected delivery delay, the customer will be notified. GOGO JEANS INC. is not liable for delays due to weather, natural disasters, carrier outages, etc. 

We do not ship to PO Box or APO addresses.

We offer free shipping on all orders over $100 within the United States. All other rates are calculated in real time based on the location where the order is being shipped. 

We ship using UPS.

Yes. However, the buyer is responsible for any destination country tax and/or duty charges.

Returns and exchanges

If you are not satisfied with your purchase for any reason, you can return it within 30 days from your purchase date. All returned items must be unaltered, unworn, unwashed with all original tags and labels attached. If your return does not match all of these criteria, we will not be able to process your return.

Returns will only be accepted if you purchased your item from gogojeans.com.  If you purchased your product through an authorized retailer, please contact the retailer for your return. You must have a receipt in order for any return to be processed.

All returns will be refunded via store credit in the form of an E-Gift Card code. Please note that unless your order was sent in error by GOGO JEANS INC., original shipping charges are non-refundable and return shipping fees must be paid for by the customer. If it was an error on our behalf, we’d be happy to send a prepaid return label via email for the return shipment.   

We are not responsible for any damage to items that have been worn, altered or washed.

Sale items can only be returned for store credit and are not eligible for refunds. Items marked final sale and not eligible for return.

If an item was shipped incorrectly (i.e. wrong item, color, or size), gogojeans.com will gladly issue a full refund for the purchase price including the shipping cost. Gogojeans.com will provide a return shipping label for any such error on our part.

All shipping errors will be validated against the original invoice and may take 7 business days to process. Consequently, gogojeans.com will not be liable for any order errors made on the part of the customer.

We also offer refunds for all unaltered, unworn, unwashed merchandise with all original tags and labels attached, provided that the return is made within 30 days of purchase.

Once we have received your package, your refund will be processed within 7 business days. When shipping a return to us, please choose a method that provides a tracking number and/or delivery confirmation so we can confirm we have received your return. Gogojeans.com is not responsible for packages lost in transit.

Payment Methods

We accept Visa, MasterCard, American Express, Discover and Gogo Jeans E-Gift Cards. International Credit Cards are not accepted for orders shipping in the U.S. Please use PayPal as an alternative for International payment.

Gift Cards

Users will be e-mailed their gift card code automatically once the purchaser confirms the order. At checkout, the recipient will be given an option to enter their gift card code.  If there is a remaining balance on the order, the user can use another payment method to complete checkout.

Unique e-gift card numbers are sent directly to recipients via e-mail.  A user account is not required to use an e-gift card, only a valid e-gift card number.

To use store credit, sign into your Gogo Jeans account. When you get to the payment portion of the checkout your store credit amount will be displayed. When you check out, your store credit will automatically be deducted from your total. If you do not use all of your credit, the remaining credit will stay in your account to be used on future purchases.

Price Adjustments

We offer a one-time price adjustment if an item is marked down within 14 days of the date of purchase.

Items purchased with a promotional discount are not eligible for price adjustments (excluding free shipping promotion).

Gogo Jeans does not price match other retailers.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases and international orders.