As the situation with COVID-19 continues to evolve day-to-day, our top priority during this time is to ensure the health and safety of our employees, clients, and community. At GOGO JEANS, taking care of each other is important to us. We have therefore taken new measures to ensure that you have peace of mind when receiving your orders. As our customer care team continues to navigate the current situation and take the necessary precautions to ensure the safety of our customers, employees and communities, we would like to thank our clients and team worldwide for their continued support and commitment during these uncertain times.
In an effort to prevent the spread of COVID-19, GOGO JEANS would like to share the following updates and changes implemented:
For our Customer & Employees:
- Our Customer Service team is set up remotely and available to support you with any queries via our online and social media platforms.
- All Inventory is being handled and shipped directly by the GOGO JEANS distribution center.
- All workstations handling packaging are working with a 6 feet distancing policy and have undergone daily deep cleaning sessions.
- All employees have been trained on proper hand washing protocol and wear gloves when handling packages.
- All colleagues that work within the warehouse are encouraged to take extra breaks to maintain hand washing, along with sanitizers being available throughout the warehouse and high touch areas.
- Our warehouse team has reduced staffing across shifts which also includes staggered start and finish times.
COVID-19: Possible International Shipping Delays:
Please be advised that orders placed abroad might experience a slight delay in delivery. We appreciate your patience and thank you for your ongoing support.
Orders & Returns:
- GOGO JEANS gladly accepts returns on all unworn merchandise, except sale items, for a refund or store credit within 30 days from purchase date.
- To ensure the prompt processing of your return, please know that all garment tags MUST be attached to the items. We are unable to process returns on any items that are soiled, worn, damaged, laundered or missing garment tags. If we receive returned goods in any of the above listed conditions, we will return them to the address associated with your account.
- All sale items are final sale and cannot be returned or exchanged. Sale items are defined as any item that was sold on www.gogojeans.com at a discount from the suggested full retail price.
- If you received a free gift with your purchase and your return reduces the merchandise subtotal of your order below the threshold to earn the free gift, you must return the gift merchandise along with your returned items. If the free gift is not returned the original value of the gift will be deducted from your refund.
For a Return or Refund:
- A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have incurred. Please note that we cannot refund shipping charges. The window of time for returns is 30 days from the date the items were purchased.
As always, we are committed to serving you on www.gogojeans.com where we are open 24/7. In order to make your shopping experience as stress free as possible.
WE APPRECIATE YOUR UNDERSTANDING OF ANY DELAYS THAT MAY OCCUR AND OUR CUSTOMER SERVICE TEAM IS AVAILABLE FOR ANYTHING YOU MAY NEED.